1. Information About the Data Controller

Data Controller:

SIA “Zaptieka”
Registration No.: LV40203331703
Legal address: Tērbatas iela 59/61, LV-1001, Rīga, Latvia
E-mail: info@zaptieka.com
Phone: +371 299 77 227
Website: www.zaptieka.com

2. What Data We Collect

We may process the following categories of personal data:

2.1. Order Data

• name and surname;
• delivery address;
• phone number;
• e-mail address;
• order information;
• payment information.

2.2. Technical Data

• IP address;
• device type;
• browser;
• browser language;
• cookie data;
• website usage information.

2.3. Communication Data

• messages sent via contact forms;
• e-mail correspondence;
• customer support requests.

2.4. Marketing Data

• newsletter subscriptions;
• user preferences;
• interaction history with newsletters.

3. Purposes of Data Processing

Personal data is processed for the following purposes:

• processing and fulfilling orders;
• delivery of goods;
• payment processing;
• communication with customers;
• accounting;
• compliance with legal obligations;
• website security;
• improving website performance;
• sending marketing communications (with consent);
• fraud prevention.

4. Legal Basis for Processing

We process personal data on the following legal bases:

• performance of a contract;
• compliance with legal obligations;
• legitimate interests;
• consent of the data subject.

5. Transfer of Data to Third Parties

We may transfer personal data to:

• delivery service providers;
• payment service providers;
• IT service providers;
• accounting and legal consultants;
• public authorities where required by law.

We do not sell personal data to third parties.

6. Payments

Payments in the online store may be processed by third-party payment systems and banks.

When making a payment, data may be transferred to the relevant payment service provider to the extent necessary for payment processing.

7. Cookies and Analytics

The website uses cookies for:

• ensuring website functionality;
• traffic analysis;
• improving user experience;
• marketing purposes.

Users may manage cookies through browser settings or the cookie banner on the website.

Additional information is available in the Cookie Policy.

8. Marketing Communications

Marketing messages are sent only with the user’s consent.

Users may unsubscribe:

• via the “Unsubscribe” link in e-mails;
• or by contacting info@zaptieka.com.

9. Data Retention Period

Personal data is stored only for as long as necessary to:

• fulfill contractual obligations;
• comply with legal requirements;
• resolve disputes;
• protect legitimate interests.

Accounting documents are retained for the period required by Latvian law.

10. Rights of the Data Subject

Users have the right to:

• access their personal data;
• correct inaccurate data;
• request deletion of data (“right to be forgotten”);
• restrict processing;
• object to processing;
• data portability;
• withdraw consent;
• lodge a complaint with a supervisory authority.

11. Data Security

We implement appropriate technical and organizational measures to protect personal data against:

• unauthorized access;
• loss;
• disclosure;
• alteration;
• destruction.

12. Right to Lodge a Complaint

If a user believes that personal data is being processed unlawfully, they have the right to lodge a complaint with:

Data State Inspectorate (Datu valsts inspekcija)
Elijas iela 17, Rīga, LV-1050, Latvia

Website: Datu valsts inspekcija

13. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time.

The current version is always available at www.zaptieka.com.

14. Contact Information

If you have questions regarding personal data processing, please contact us:

SIA “Zaptieka”
E-mail: info@zaptieka.com
Phone: +371 299 77 227
Website: www.zaptieka.com